Warranty & Returns
All our warranties are held with the individual manufactures.
Warranties - Hose Reels
All warranties are held with the manufacturers and hosereelsdirect.co assumes no responsibility for defective products. However we have very close relationships with all our suppliers and should you find your product defective we will work with you to put things right.
Recoila – 2 Years
ME Range – 1 Year
Coxreels – 2 Years
TE Range – 2 Years
Damage caused by misuse, environmental factors such as chemicals and detergents or damage through incorrect installation are not covered.
Hose reel warranties do not include the hose - see below
Warranties - Hose
Hose is a consumable item and should be treated as such. We offer 3 months as per the manufacturers.
In order for you to maximise hose life please take care when pulling out and returning the hose and always use swivel joints or couplings with any attachments.
Feel free to consult with us on your installation.
All goods need to be inspected before signing for them.
Once goods are signed for they are deemed to be 'received in good condition' and we cannot claim against the courier.
If your goods have been delivered and you find they have been damaged please contact us immediately and we will do our best to resolve the situation
You have 14 days from the date of delivery to contact us regarding a return.
Unless faulty, all returned goods must be unused in there original packaging and will be subject to a 25% admin & re-stocking charge. Custom built products and hose cut to length and/or swaged with fittings will not be exchanged or refunded. Shipping charges on all goods returned must be prepaid.