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Trouble Shooting

My hose reel will not retract

There could be several reasons for your hose reel not retracting.
Here are some of the most common.


Is the hose reel mounted on a ceiling above 5 metres (17ft)?

If the reel is mounted above 5 metres (17ft) the drive spring may not have enough strength to retract the weight of the hose. You will need to reduce the height of the mounted reel or contact customer services with your model and serial numbers of the reel so we can advise on how best to remedy the problem as the procedure may change depending on on model.


The latch mechanism is engaged with the drive spring coiled tight.

This is called lockout and only happens on some reels. It is caused by the u-bolts on drum assembly not being positioned correctly. Re-position u-bolts in the correct position. If problem continues, contact customer services with your model and serial numbers of the reel so we can advise on how best to remedy the problem as the procedure can change depending on model.


The feed to the reel has been connected in solid piping.

If a flexible connection to the hose reel is not used, you will cause excessive binding to the main shaft and hub bearings causing the reel not to retract or create possible leaking.


The reel is mounted on an uneven surface.

Bolting the reel down to an uneven surface could distort the frame causing a bind on the main support shafts restricting smooth retraction of hose.


There is insufficient spring tension.

Please contact customer services with your model and serial numbers of the reel so we can advise on how best to re-tension the reel and remedy the problem as the procedure can change depending on model.



The swivel is leaking

There could be several reasons for your hose reel swivel to leak.

Here are some of the most common.


The "O" ring is worn or the wrong "O" ring is being used for the material being handled.

Replace the worn or incorrect "O" ring.


The swivel assembly maybe loose or not enough thread sealant has been used on the shaft threads.

Apply more thread sealant and re-tighten the swivel assembly.


Extremely cold conditions can sometimes cause the swivel assembly to crack.

Please contact us to arrange a new swivel assembly.


More pressure is being applied to the reel than the recommended pressure of the hose reel.

Please contact customer services with your model and serial number of the reel so we can advise on how best to remedy the problem as the procedure may change depending on model.


Reel is plumbed in with a solid pipe.

If a flexible connection to the hose reel is not used, you will cause excessive binding to the main shaft and hub bearings causing the reel not to retract, or create possible leaking, this will also void any warranty.



My spring retractable reel won’t lock in place properly


This could mean there is a broken latch spring, a bent latch pawl or latch plate.

The broken part(s) will need to be replaced. Please contact customer services with your model and serial number of the reel so we can advise on how best to remedy the problem as the procedure may change depending on model.



How do I change my hose on my spring rewind reel?


We do not recommend hose replacements on spring rewind reels without consulting a qualified engineer. 

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